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Fabulix Service Manager
Helps businesses create a new course, by making
them a true service oriented organization
Introduction
to Fabulix Service ManagerIn a post-pandemic world, the value of IT service management has become more important than ever. However, IT's historically unstructured, break-fix approach frequently keeps it in firefighting mode - and prevents it from evolving into the strategic partner that every business requires.
To overcome these barriers, businesses need to look at solutions with a strong services mindset, deep business insight, and accelerated speed to market.
FabuliX Service Manager is an ITIL compliant platform that provides best-in-class service management functionality. Its dynamic and easy-to-use portal allows you to handle multiple tasks at once, providing an effective self-service user experience. With Fabulix, you can organize your business activities, generate insightful reports, customize your dashboard and automate a variety of tasks.
FEATURE SET
Fabulix bridges the gap between end-users and IT agents and ensures business operations with minimal or no downtime. It allows you to automate incident processes and communications to easily register, identify, and respond to issues on-the-go.
Fabulix offers process definition, workflow automation, and status visibility and helps organizations save costs. With Fabulix, you can set up a service portfolio, align SLA's and automate delivery requests.
Fabulix handles the lifecycle of all problems that could happen in an IT service and prevents them from happening. It helps you to identify and log significant problems and implement workarounds and appropriate fixes.
Organizational change is difficult. On many occasions, it requires a lot of cooperation across several organisations, and involvement of several independent entities. A structured and systematic strategy for change helps businesses remain viable during transitions while minimising disruptions. Fabulix covers the entire change management lifecycle, from request to implementation and allows you to have real-time visibility on the process.
Fabulix CMDB provides you a complete and accurate picture of the IT assets that your organisation controls. With this feature, you manage an asset portfolio instead of having to manage each asset separately.
Fabulix aims to protect an organization's systems and data from any potential breach while documenting the security incident with all the facts and response steps to be followed for a quick recovery. The Security Incident Response (SIR) plan, a set of standard processes with several phases, defines all the necessary actions and clearly outlines responsibilities across various teams.
Fabulix ensures you fulfil your designated responsibilities and also protects your business when a customer requests additional services that exceed the contract. The tool also has an automated escalation matrix that saves your time.
Fabulix is an efficient resource for creating, tracking, and reporting version details of all categories across major releases, minor releases, emergency releases, and patch updates. It brings on-demand automation to the Release Management process across workflows and intuitive dashboards for simplified governance to keep the process intact.
Fabulix ensures you fulfil your designated responsibilities and also protects your business when a customer requests additional services that exceed the contract. The tool also has an automated escalation matrix that saves your time.
Fabulix ensures you fulfil your designated responsibilities and also protects your business when a customer requests additional services that exceed the contract. The tool also has an automated escalation matrix that saves your time.
As data and workload volumes rise exponentially, automation is vital to IT efficiency. Automation also ensures improved security against advanced automation tools used these days by hackers to access your valuable data. FABULIX provides high-end automation to support reliable, fast, and secure workloads.
As data and workload volumes rise exponentially, automation is vital to IT efficiency. Automation also ensures improved security against advanced automation tools used these days by hackers to access your valuable data. FABULIX provides high-end automation to support reliable, fast, and secure workloads.
Beyond the needs of traditional IT service management
Fabulix Service Manager connects your IT services in one place where knowledge can be shared, questions can be answered and problems can be solved easily.
With Fabulix, you can get
- A proactive, process-oriented service management portal
- Generates Intuitive dashboards and smart reports
- Better adaptability to company needs
- Highly efficient to reduce IT costs and increase ROI
- Provides greater accountability and transparency
- New functions to drive user satisfaction are continuously added.
- Digital processing through IT service management tools that enable next gen technologies such as automation
WHY
FABULIX SERVICE
MANAGEROmni-channel Support
Fabulix Service Manager provides omnichannel support to monitor team performance across the channels. Automatically assigns tickets to the right agents from the dashboard. Agents can switch between the channels and keep an eye on customer issues from a single unified platform.
Centralized Platform
We have a centralized platform to manage all the business needs from a unique portal. A consolidated service environment reduces admin workloads and operational costs. Collaboration between IT teams and a holistic view of performance is achieved through our platform.
Real-time Metrics
Real-time metrics determine how competently your service management enterprise is performing and supporting in building an IT service management roadmap. The power of metrics specifies the standard of service management performance and leads to reasonable decision-making.
Enhance the end-user experience
The Fabulix Service Manager offers a personalized experience regardless of the customer’s location. The consistent user interface provides easy navigation and minimal load time. Enhance user’s readability and comprises feedback and survey section to record user’s experience.
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Incident
Management 
Request
Management 
Problem
Management 
Change
Management 
CMDB 
Security Incidents Management 
Self-service Portal 
Release
Management 
knowledge Base
SLA
Management 
API and
Integration 
Dashboard
and Reports