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Network Operations Center (NOC)
Maximize the availability of network infrastructure and strategically align information security
initiatives and procedures across all areas of NOC
ISSQUARED® Network Operations Center is designed from ground up to be a fully ITIL
service for monitoring real-time network’s health status from any location with an
global view of the network. It is hosted from a facility that is ISO 20000 and ISO 27000
certified validates our delivery processes and procedures.
We offer proactive support that involves in identifying network
incidents before flaring up into problems. Although our Network Operations Center(NOC) uses
automated tools to swift problem identification and resolution tasks, additional human eyes
provide better insights into your network system to identify the potential problems and then
to prevent them from occurring.
24/7 Problem Resolution
Our Network Operations Center(NOC) provides both predictive analysis
and automated issue resolution management, which focuses on identifying and troubleshooting
any anomaly in the network, around the clock. We leverage the latest of technologies and cost
efficiency components for addressing real-time automated monitoring and problem detection.
We can guarantee that your Network Infrastructure always be available
Our round the clock monitoring tools and help desk facilities can guarantee a worry-free
performance of all your network systems and services.
Our NOC services incorporate the following components:
Event Monitoring and Management (Eyes On Glass)
Problem Management and Trend Analysis
Service Request Management
Runbook and Documentation Services
Process Development Services
Features of Network Operations Center(NOC) Platform
Virtualized Enterprise Insight
The heart of ISSQUARED® NOC is its virtualized and intelligent event monitoring and management
console, which helps to receive, verify and then manage events including alerts, emails, calls,
etc. in accordance with business objectives, from anywhere in the world.
Synchronized Ticketing and Notification System
Our comprehensive ticket management service built on top of the Microsoft SCSM platform that can
provide full visibility to activities associated with ticketing including verifying, confirming,
validating, etc. It also provides efficient ticket tracking and problem resolution with seamless
integration with customers’ existing ticketing systems.
Proactive Network Management System (NMS)
Our highly integrated network monitoring, diagnostic and management processes and tools allow
our NOC to respond quickly to any network incidents. Our NMS can support for optical, wireless
and enterprise technologies. In addition, we can also receive event-driven workflows from
client’s NMS via SNMP, email or API.
Standard/Custom Client Reporting
We use sophisticated report monitoring tools to create standard as well as custom reporting
based on events in order to monitor NOC support activities, results, health statuses, and
summaries. This reporting is delivered through secure customer/client portal.
Our 24x7 hassle-free, skilled service desk is a crucial part of what we offer in the NOC. Our
service desk teams monitor events, deploy resources, answer calls and work with clients/customers
to quickly troubleshoot and resolve all client support issues.
Our NOC can provide services at three technical support levels:
Our engineers and consultants will setup, monitor, and maintain the software with aggressive SLAs
and guarantee fundamental access never fails. We will even strategically align future software
integration with our own software provision, our priority furnishing a secure system with