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A comprehensive package of managed services to modernize legacy IT infrastructure and address business specific needs of infrastructure, security, and IT operations.
ISSQUARED® managed services are built around current IT challenges, including transformation, optimization, security, availability, and efficiency, which, in turn, help organizations to differentiate themselves in the market.
ISSQUARED®’s NOC (Network Operations Center) runs a state-of-the-art network monitoring station for monitoring hundreds of network elements to ensure 24x7 uptime. Staffed by high-level NOC management expertise and network engineers besides custom-built processes, our NOC ensures uninterrupted service for our clients and their customers.
We facilitate a non-stop network service to ensure high availability of information and resources. We are specialized in delivering 24/7 reliable monitoring, effective management and automated control of network performance problems with an integrated set of high performance software tools and skilled staff.
Rapidly evolving IT infrastructure has forced industry to find solutions to address specific business requirements and keep pace or become obsolete. With the variation in technologies and methodologies in constant development, it is nearly impossible to prevent bloat and anticipate future integration without specialized frameworks in place.
ISSQUARED® contains industry experts in nearly every field with decades of background available to keep enterprises secure, scalable, and reliable. Our custom offerings are designed to push productivity and efficiency capabilities to the fullest while reducing infrastructure and operational expenses.
Our DRaaS model is backed up by regular testing and validation of agreed upon Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs). The service eliminates the cost of an off-premise location, infrastructure, and personnel by providing a cloud hosted DR solution, hosted out of our certified datacenter in Las Vegas with multiple access links.
Depending on an organization’s needs, our recovery options can have a business back up and running in just a few hours. We provide guaranteed RTO and RPO SLAs and also ensure that our trained personnel are monitoring your DR environment 24x7 and are also available 24x7 to help you move to the DR environment, if a DR event occur.
ISSQUARED®’s IT service desk provides a unified platform to deliver an easy and efficient way to address the customer needs, ensuring best-practice approaches for modern user experience. We provide comprehensive support for diverse management services including incident, request, knowledge and problem management, ensuring customer engagement, adoption and satisfaction across the entire service delivery.
With our service desk, you can free up from the burden of technical support services and become customer-centric rather service-centric. At the same time, you can ensure a pleasant, agile help desk experience to your customers or employees, allowing them to get quick and easy solution to their issues.
Our engineers and consultants will setup, monitor, and maintain the software with aggressive SLAs and guarantee fundamental access never fails. We will even strategically align future software integration with our own software provision, our priority furnishing a secure system with effortless controls.